Indian outsourcer, Infosys Technologies, has landed a three-year agreement to manage Microsoft’s internal IT services.
The global deal includes IT help desk, desk side services, and IT infrastructure and applications support. Financial details of the deal have not been disclosed.
As part of the agreement, the outsourcer will streamline implementation processes, simplify support and service. It will also manage Microsoft’s internal IT services for applications, devices, and databases in 450 locations across 104 countries, including Australia.
To help supply global desk-side support and service desk, Infosys has partnered up with Unisys.
“This managed services agreement will further strengthen the Infosys – Microsoft partnership, and is a significant milestone in the multi-faceted relationship,” Infosys vice-president and head, manufacturing North America, Sanjay Jalona, said in a statement. “Infosys will deliver this engagement in an outcome based pricing model, enabling Microsoft to associate and manage IT costs directly to business variables and demand.”
Microsoft general manager of service management, Jim DuBois, said Infosys demonstrated that it understood Microsoft’s transformational goals by introducing a flexible and innovative end-to-end approach to manage the support infrastructure.
“The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a service excellence office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies,” DuBois said.