Mwave’s recent drama with the Australian Competition and Consumer Commission (ACCC) has done it some good, according to the online retailer.
Mwave claims it was all a big misunderstanding and had rectified the issue when the consumer watchdog approached the retailer nine months ago. To combat the issue, the company has re-written its policy clearly and is co-operating with the ACCC.
Mwave marketing manager, Steve Grant, said the company has since received good feedback from customers.
“We’ve actually found there is surprisingly good feedback in how we responded to the ACCC undertaking,” he said. “We’ve been quite upfront and transparent and we’ve found people have been very good natured about it.
“It’s actually been a positive situation for us. We’ve learnt from it and it can serve to improve our processes now and in the future.”
As a ‘goodwill’ gesture, Mwave is offering 36 hours of free shipping for customers shopping on its website and applies to purchases made from 12pm on March 19 to midnight on March 20.
“It’s a good faith measure to show we’re completely fair dinkum in saying [the ACCC issue] was an honest mistake and to show consumers just how strongly we feel about it,” Grant said.