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Mwave: Misleading warranty and refund 'big misunderstanding'

Mwave: Misleading warranty and refund 'big misunderstanding'

ACCC approached Mwave regarding the issue nine months ago, claims the online retailer.

Problems with Mwave’s warranty and returns policy were rectified nine months ago when approached by the Australian Competition and Consumer Commission (ACCC), according to the online retailer.

The comments follow a statement from the ACCC]] on March 12, which claimed Mwave agreed to amend its warranty policy after the consumer watchdog intervened.

According to the industry watchdog, Mwave’s website stated it was not responsible for warranty claims and customers had to deal with manufacturers directly. The company also wanted customers to pay for freight costs when returning a faulty item.

Mwave marketing manager, Steve Grant, said the matter was a big misunderstanding on its part and was corrected nine months ago with the help of the ACCC.

“The initial wording for our warranties policy on our website was written incorrectly,” he said. “We have worked with the ACCC since July last year to fix the problem and to make sure everything is now correct.”

Grant said he appreciated the ACCC had a position to fulfil and saw Mwave’s cooperation as proof it had no intention to mislead customers.

“We were more than willing to work with them to show our intentions are good and it was a misunderstanding on our behalf, so we relish the opportunity to work with them and rectify the issue,” he said.

Mwave is now headed up Ex-Anyware director, Victor Lee.


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Tags AnywareAustralian Competition and Consumer Commission (ACCC)Mwave

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