Kaseya signs Ingram to distribute managed services

Kaseya signs Ingram to distribute managed services

Ingram will offer resellers the Kaseya managed services platform through its new IT Toolkit facility

Software vendor, Kaseya, has struck a relationship with Ingram Micro to deliver its managed services platform to the distributor’s reseller base.

The A/NZ deal is the first signed between the two companies globally. Kaseya’s K2 range of remote systems management applications, which are built on top of the Amazon Elastic Compute 2 (EC2) platform, will be offered through Ingram’s new IT Toolkit facility.

Ingram Enterprise Technology Group general manager, David Lenz, said bringing on Kaseya was the first step in its plans to help resellers provide managed services and access a recurring revenue stream. The two companies started discussions 12 months ago.

“Ingram is very interested in managed services in that we want to provide tools enabling resellers to get into this market,” Lenz said. “This is the first step in that direction for us. It provides us with the baseline platform. “It’s not about us delivering services directly.”

Features available to Ingram resellers include remote systems management tools like task manager and command-line access, a registry editor, event viewer, remote hardware inventory, desktop displays, FTP access, and video, voice and IM chat functionality. Information shared between the systems and IT Toolkit is protected by 256-bit encryption.

Kaseya would launch integrated online backup and network mapping features in the next couple of months, its global CEO, Gerald Blackie, said. Ingram is also looking at complementary third-party applications and capabilities to sit on top of IT Toolkit, but Lenz declined to disclose further details at this stage.

“We expect this service will continue to grow and expand,” he said.

Lenz claimed smaller resellers had been hindered from providing managed services because of the unavailability of business tools. The virtualised offering would now take the cost and complexity out of such a solution, while also giving resellers a clear audit trail of customer assets, he said.

Access to IT Toolkit costs $9.95 per account, plus $1.50 for each managed machine per month for up to 25 seats. There are no upfront costs or contracts and resellers can manage a mix of desktop PCs, laptops and servers through the centralised platform.

Lenz said Kaseya was undertaking the monthly reseller billing on behalf of Ingram. It was up to resellers to then package their managed services offering and set pricing with customers.

Lenz and Blackie expected resellers to add their own value and services around the platform. As an example, resellers could provide managed security provisioning, disaster recovery or backup in conjunction with the systems management tools offered by Kaseya, Blackie said.

Ingram is offering resellers a free 30-day trial of the software-as-a-service tools as an introductory offer. Lenz said its minimum target was to bring on 100 resellers through the trial.

“There’s no reason why we can’t have 1000 resellers in the next year through this service,” he said. “The Toolkit is about helping resellers sell more services, hopefully more products, and building profitability.”

From Kaseya’s perspective, the deal with Ingram gave it access to the 80 per cent of IT providers it couldn’t deal with directly, Blackie added.

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