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Retail Solutions Briefs: Amazon, e-tailing, Digimon, HP

Retail Solutions Briefs: Amazon, e-tailing, Digimon, HP

Amazon extends its delta

Amazon.com plans to consolidate its European customer service operations by moving them from The Hague, Netherlands, to Slough in the UK and Regensberg in Germany.

The move will increase the efficiency of the company's customer service operation, said Diego Piacentini, senior vice president, international operations, at Amazon.com.

The Hague centre currently employs around 240 people. All of the staff will be offered transfers to the existing centres in the UK or Germany, Amazon.com said.

"We are reducing our operations to two centres instead of three," said Piacentini. He also said that no layoffs are planned in Europe, although he is not expecting every one of the 240 Dutch staff to move. Those who choose to stay in the Netherlands will be offered severance, since the centre there will be closed down.

The move is part of Amazon.com's restructuring plans, which include the lay off of much of its US staff.

Forrester: The demise of e-comm "dead wrong"A report from market analyst Forrester has found consumers will continue to shop online, despite the barrage of dot.com e-tailers going out of business.

According to the Technographics report, the Web gives consumers three elements of power - convenience, confidence and control. Ninety eight per cent of buyers on the Internet say they will continue to shop online.

"Rumours surrounding the demise of e-commerce have been greatly exaggerated," said Forrester analyst Christopher Kelley. "In fact, they are dead wrong."

Digimon hits the shelves

OziSoft will soon release Digimon World on PlayStation - a monster-raising title similar to the Tamagotchi phenomenon which also combines the action sequences of fighting tournaments.

After battles and midway through most training sessions, the trainer needs to attend to the monster - be it feeding it, ensuring it rests for a spell, or praising it.

Pricing has yet to be announced, but OziSoft expects the PlayStation title to be available from March 23.

HP designs price drop

HP has dropped the retail price of its HP Designjet 430 large format printer by 25 per cent.

The price drop is to help open the door to small businesses and home offices, according to the vendor. The printer will now retail for $2632 plus GST.

The Designjet 430 features 600dpi resolution, dual media handling and an automatic cutter. It is equipped with AutoCAD and Windows drivers.


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