Brisbane-based resellers for data recovery specialist, Payam, are expected to be key beneficiaries from the company’s new laboratory in Brisbane.
Payam provides data recovery support for 100-200 Queensland-based computer resellers, its owner, Payam Toloo, said. Previously, they would send damaged data discs and drives to the company’s main Sydney office. But with the launch of its new Brisbane facility, it can provide a faster, same-day service, he claimed.
The office is staffed by three data recovery professionals – an electronics engineer for PCB hard disk repairs, a Windows and Linux data recovery specialist and an Apple Mac data recovery specialist. The trio will provide recovery services for PCs, Macs, servers, external hard disks or other data storage devices such as USB flash drives and digital camera memory cards.
“We’ve been undecided on whether it’s a good idea to open a Brisbane office or not for a while now,” Toloo said. “Over the last few years, we’ve been couriering products to the Sydney office, but now we’re dealing with larger companies in Queensland, who want immediate service, and are performing as many as 10-15 jobs a day. It became important to be able to offer immediate same-day service.”
Payam employs 10 staff, split across technical and support roles. It also has a facility in Melbourne.
The Brisbane office has provided services for 57 customers since opening on January 4. They include individuals and organisations as far away as the Northern Territory, although Toloo expected the majority of interstate work would still be directed to the Sydney office.