Panasonic has refuted the Australian Competition & Consumer Commission’s claims of deceptive conduct and is preparing to fight it out in the Federal Court.
According to a statement released by the ACCC, Panasonic allegedly used misleading or deceptive conduct to lure customers, in contravention of section 52 of the Trade Practices Act 1974.
The regulatory body stated Panasonic published advertisements between 23 November to 24 December 2008, which offered bonus Nintendo Wii gaming consoles by redemption to all consumers who purchased a select Full HD Viera Plasma television. But it alleges Panasonic customers were only allowed to claim the gaming console after receiving the television and submitting a claim based on its serial number.
“There was no guarantee a consumer would receive their television within sufficient time to identify its serial number and submit a valid claim to Panasonic,” the ACCC stated.
The Government body is seeking a declaration that the vendor broke the Trade Practices Act 1974, an injunction, corrective advertising, an internal review of Panasonic’s business operations and that it establish and maintain a compliance program.
A spokesperson for Panasonic would not comment on the ongoing case details but confirmed the vendor disputed the allegations.
“Panasonic disputes the claims made by the ACCC and will defend this matter,” the spokesperson said.
The matter will be heard in court on February 14, 2010, with the ACCC hoping to fast-track the motion and reduce litigation.