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10 big IT management moves in 2009

10 big IT management moves in 2009

Enterprise IT management technologies underwent an image makeover in 2009.

IBM unveils Tivoli Live Monitoring Services IT management software delivery models experienced some transformation in 2009, with several vendors offering their typically licensed software as services. [

IBM], for instance, packaged sophisticated technology such as Tivoli monitoring as easily digestible services paid via subscriptions. [Tivoli Live Monitoring Services] provides technology hosted in IBM's cloud computing environment, which enables IBM to provide customers with monitoring capabilities without large upfront investment or ongoing maintenance.

"Tivoli Live gives customers the ability to have hybrid service delivery models with one integrated console," says Al Zollar, general manager at IBM Tivoli. "On-premise or off-premise, the person working in the operations center is looking at the same dashboard. We wanted to be able to deliver the same service management software through flexible service delivery models and enable customers to adopt hybrid scenarios."

Industry watchers note that the leading management software makers developed software-as-a-service (SaaS) offerings, in part in response to customer demand but also to better compete with [newcomers] such as [Service-now.com].

"The big news among IT management vendors was that they all announced SaaS offerings in some of their solutions," Forrester's Hubbert says. "This reflects the buying behavior we have seen with many of our customers where they want predictability in what they are spending on IT management solutions."

EMC buys Configuresoft With a handful of management vendors already under its belt, EMC upped its [management software] game even more with the acquisition of [Configuresoft].

The company expanded on its OEM partnership with Configuresoft and acquired the software maker outright, which helped EMC broaden its management capabilities across the "entire IT information infrastructure," EMC executives said at the time. Configuresoft's Enterprise Configuration Manager (ECM) technology was already sold as EMC Server Configuration Manager, and Configuresoft's Configuration Intelligent Analytics (CIA) is sold as EMC Configuration Analytics Manager. EMC says the purchase will help customers automate management across virtualized environments. EMC also was able to unveil its [Ionix brand], which incorporated the Configuresoft and other technology buys (Smarts, nLayers, Voyence and Infra).

"EMC buying Configuresoft basically enabled EMC to transform a relatively chaotic product line into a streamlined and strategic Ionix, which is a product set that definitely signals to BMC, CA, HP and IBM that EMC is serious about management," EMA's Mann says.

Compuware acquires Gomez Another acquisition in the management market proved vendors recognize that customers want to deal with fewer vendors when trying to get control of their environments. As for application performance management, Compuware coupled with Gomez could help IT managers get a complete picture of internal and external environments.

"The internal monitors such as what Compuware offers don't do a good job of providing insight into the end-user experience and the external monitors can't see performance inside. The coupling provides a complementary viewpoint, a more complete end-to-end application performance management product," says Jim Frey, research director at EMA.

[Compuware] [acquired Gomez] to combine Compuware's application performance management technology with Gomez's Web site monitoring and [Web application performance management].  The combination, according to industry watchers, could help Compuware win more customers and provide customers with more options in application performance management.

"In the short term, integrating information from Gomez into an APM solution becomes a strong argument in favor of Compuware's new strategy, and providing an integration between web monitoring services and Compuware's passive monitoring and APM is a plus for Gomez customers," Garbani wrote in a Forrester Research [blog post]. "Longer term, the combination of the two could lead to an SaaS end-to-end application performance management solution, something that should have a strong market appeal."

Cisco-EMC-VMware data center venture Cisco's second significant management move involved a three-way partnership with EMC and its subsidiary VMware. The trio came together to launch its Virtual Computing Environment [coalition] and [Acadia], which would offer training and education on how to use products developed by the coalition.

According to a report in Network World, "The products being developed by the [Virtual Computing Environment] coalition are called Vblock Infrastructure Packages. They are pre-integrated, tested and validated packages combining virtualization, networking, computing, storage, security and management products from the three vendors."

EMC's contribution to the joint data center venture was notably [unified management software].  As part of the news blast, EMC also introduced Ionix Unified Infrastructure Manager software, which the company says is "designed to support a wide range of enterprise management consoles." EMC says the product will manage Vblock Infrastructure Packages that are, according to press statements from the coalition members, "validated platforms of engineered, integrated IT infrastructure from Cisco, EMC and VMware, that deliver a breakthrough total cost of ownership and pervasive virtualization at a scale to meet today's most demanding use cases."

VMware's vSphere, SpringSource news First VMware announced [vSphere], which represented an overhaul of its virtualization platform designed to aggregate virtual resources in a data into one centrally managed computing poll.

"VMware partnered very strongly with cloud provider Savvis to deliver vSphere in the cloud and it clicked that they needed to also be able to manage cloud environments. Soon after announcements from management vendors BMC and CA emerged around managing cloud," EMA's Mann says. "VMware also launched a raft of its own management products, which also put the niche vendors on notice that VMware is really getting to the core of systems management now."

Then VMware announced its plans to acquire [SpringSource]. The management technology gain might not have been top of mind to industry watchers, but considering SpringSource had acquired open source [network management software] maker [Hyperic], it started to become clearer that VMware realized it needed management to better compete.

At the time, VMware said in a Network World report that the SpringSource acquisition would lead to new products to build, run and manage applications both internally and on external cloud platforms. SpringSource picked up Hyperic to be able to offer customers a Java application life-cycle solution that would start with developing Java applications and run through the management of applications on production systems.

"VMware and SpringSource set the groundwork for more application and workload-aware resource provisioning and automation," IDC's Turner says. "VMware emerged as a management software vendor this year, supported by a number of vCenter announcements."


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