Kaseya’s Managed Services Provider of the Year, Emerging IT, has flagged Web security and operational expansion as top of its list for 2010.
The Melbourne-based SMB integrator took out the inaugural Kaseya Managed Services Provider (MSP) award for 2009 for its LANserve offering. Emerging was up against a broad range of MSPs and judged on business acumen, innovation and sales growth.
Emerging IT’s LANserve offering provides several managed services packages to customers including 24/7 support, hardware replacement, disaster recovery and general IT management.
Managing director, Dean Wilson, said the company began delivering managed services three-and-a-half years ago after investing in remote monitoring systems to automate back-end processes. It took on Kaseya’s software platform about two years ago.
Emerging IT’s SMB base ranges from 20-200 seat organisations, with its sweet spot around 50 seats. It charges on a per server or per workstation model with an onsite fee and allows customers to signup on a month-by-month basis
“Kaseya introduced a new range of efficiencies we didn’t have,” Wilson said. “We had developed our own solution, but once we took Kaseya on-board, it broadened the solution and enabled us to drop pricing across the board.
“We aim to provide good upkeep of good business networks. We find the efficiencies really start above 50 seats.”
Customers are also charged for additional break/fix work, but Wilson claimed this was minimal because of the proactive nature of managed services.
The automated and remote nature of managed services allowed Emerging IT to increase the number of endpoints and clients each of its engineers could manage, Wilson claimed. He cited a 100 per cent increase in profits and revenue as a result of the success of LANserve.
Over the past year, Emerging IT has integrated email defence, antivirus and disaster recovery into its LANserve offering. Wilson said the company was now investigating ways to bring Web security into the mix without having to charge extra.
“We are covering the network, so the only area that customers are being threatened is via the Web. If we can shut that gate, we will have locked down the network in a very efficient manner,” he said.
Emerging IT is also expanding its operations in Sydney and will hire an additional two sales staff to join the 22-strong team shortly. Wilson attributed its success in the Kaseya awards to its ability to include more in its managed services solution for a fixed price, as well as marketing and communicating its offerings effectively.
“The case studies we do have delivered home the message. We can show previous savings – and these have been huge – to each new customer,” he said. “Reducing costs and improving uptime are powerful things to hang your hat on, and we have a good helpdesk and good people.”
ARN editor, Nadia Cameron, was one of the judges of the Kaseya MSP awards.