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Camera recall shocks Kodak

Camera recall shocks Kodak

Kodak has recalled around 75,000 of its digital cameras worldwide after consumers complained they had received electric shocks from the device.

The voluntary recall affects Kodak's DC5000 camera model only, according to the vendor. The problem is due to a manufacturing fault and can result in users receiving an electric shock when changing the batteries or installing or removing the memory card or USB connecting cable.

Kodak has received 12 complaints from around the world. Three of those were from Australian consumers.

"We conducted an investigation, and on identifying the defect initiated a recall," said Kodak Digital and Applied Imaging public relations manager Penny Leith.

"We are working with our distributors and retailers to ask consumers to stop using the camera immediately and contact Kodak so we can collect it, repair it and return it to the customer."

Kodak will cover the cost of inspection and any necessary shipping and repair costs.

The recall concerns cameras with serial numbers between 01800001 and 11700825. Resellers and users can identify the product numbers from the plate on the bottom of the camera. Kodak does not disclose sales figures market by market, but it is understood the recall affects a "few thousand" cameras in Australia.

Not all of the 75,000 cameras are affected by the manufacturing fault, but Kodak has initiated the recall "in the interest of quality and customer service".

A hotline has also been set up so consumers can arrange the collection of their camera. Australian users should contact 1800 122 465 or visit the Kodak Web site at http://www.kodak.com/go/dc5000recall.


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