IBM continues to invest in its Ballarat rural services business, opening a third building to expand staff levels.
Supported by IBM Australia, the Victorian Government, the University of Ballarat and the City of Ballarat, the $10.8 million facility will provide IBM customers with remote technical support, security, business processing and ICT support and consulting.
Services account for about 70 per cent of IBM’s business in Australia. Its two existing Ballarat buildings employ about 800 people, representing 20 per cent of the vendor’s services business.
The new premises will allow a further 300 employees to be brought on, growing IBM’s regional presence to around 1100 over the next three to four years.
IBM Australia board member, John Harvey, said Ballarat was historically important to the vendor, as it has been a manufacturing centre for IBM’s PC and notebook business until 1998.
“When we saw that it would be hard to be competitive in manufacturing, we returned to the region to further expand our services business in 2001 in collaboration with the local university to be more cost competitive while still offering quality services,” Harvey said.