Communications integrator, NSC Group, will supply the Australian Central Credit Union with Avaya and Verint call centre equipment under a newly inked contract.
According to NSC managing director, Craig Neil, the 65-seat contract came after several conversations and an open tender process.
“We were originally introduced from another credit union deal that we’d done and we met them a few times before they went out to market,” he said.
Neil said the mid-sized deal was worth around $400,000 and was further proof of his company’s strength in the credit union vertical.
“In a call centre like that with the technology they’ve got, you’re looking at about $3000 to $5000 a seat,” Neil said. “There’s definitely potential for more business…I would envisage they would continue to invest.”
While the majority of the implementation used Avaya equipment, other vendors were involved where NSC deemed fit, Neil said.
Although many Australian companies are reportedly less worried about shifting jobs overseas during the global financial crisis, Neil said his company was returning excellent results.
“Outsourcing of services and technology is actually growing our business,” he said. “The ability of IP telephony means you can have agents anywhere in the world but also have your data centralised here.
“We grew through the global financial crisis. We had our biggest year ever last financial year so I think it’s a good market to be in.”
The integrator struck several deals including a contract extension with student recruiter, Hobsons, in August as well as a managed service provider deal with Sydney’s Macquarie University in July, which it won after scoring an IP telephony rollout with the same institution.