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India and China to spark Asia Pac call centre boom

India and China to spark Asia Pac call centre boom

Massive growth in the Indian and Chinese call centre market could spark a boon period for Australian integrators and outsourcing companies looking to exploit regional markets, according to a recent report by International Data Corp (IDC).

IDC expects the Asia-Pacific call centre market to be worth a staggering $US4 billion in four years, up from $1.2 billion last year. India and China lead the growth statistics with 40 per cent and 50 per cent compound annual growth rates (CAGR) respectively, an IDC report said.

"Enormous opportunities exist for call centre integrators and outsourcers across the region, particularly in India, China and Australia," said Phil Hassey, senior analyst for IS Outsourcing at IDC. "These opportunities, including implementation, operation and training, show a 2000-2005 (CAGR) across the region in excess of 25 per cent."

IDC predicts the call centre market in Australia will be worth $924 in 2005 compared to $480 last year.

The report, "Outsourcing and Call Centres," profiled seven systems integrators and six outsourcing operators, all of which have significant operations in Australia.


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