The disappearance of Protac has led one of its major vendors to appoint a replacement organisation to honour warranties.
Sydney-based Ado Electronic Industrial will handle warranties for Chimei LCD monitors sold though Protac going forward. The monitors were offered at sale with a three-year warranty from the manufacturing date plus an additional three months.
With the final shipment of monitors to Protac occurring in 2008, this means Ado will be looking after warranties until 2011. Ado manager, Paul Cheung, said Chimei had been doing a brisk business in Australia but had been getting complaints following Protac’s demise.
“It will depend on Chimei’s decision, but at this stage we will be handling all warranties for Australia,” Cheung said. “Chimei is looking to appoint a new distributor to replace Protac, but I don’t know how long along that is from a decision, or any other details behind it.”
Protac ceased doing business in June, Cheung claimed. In May, Protac managing director, Gary Jeng, categorically denied the distributor was going out of business and was still honouring warranties.
The Protac website – http://www.protac.com.au also now directs visitors to Chimei Taiwan.
In a release, Chimei presented a mission statement to be more active in extending customer satisfaction.