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Mercury Managed Services Adoption Rising Worldwide

  • 22 March, 2005 09:34

<p>Today, Mercury Interactive Corporation (NASDAQ: MERQ), the global leader in business technology optimization (BTO)*, announced that six of the top ten banks, seven of the top ten consumer durables companies, and six of the top ten companies in the Forbes® Global 2000 have chosen Mercury Managed Services™.</p>
<p>“Since its introduction in January 2000, Mercury Managed Services has helped more than 1,000 customers tackle some of their most challenging application management and optimization issues,” said Yuval Scarlat, senior vice president of products at Mercury. “Today our customers choose Mercury Managed Services to access an “instant center of excellence” for all areas of our business. Mercury Managed Services is a clear differentiator for our customers.”</p>
<p>Mercury Managed Services provides Mercury’s application management and delivery products as a hosted service through the Internet. As part of the service, Mercury deploys a team of experts to help customers remotely manage the performance and availability of business-critical ERP, CRM, and custom applications. On average, Mercury Managed Services can help customers achieve initial time to value on their IT initiatives in weeks or even days.</p>
<p>Mercury Managed Services currently serves more than 500 customers in the United States, Europe, and Asia Pacific regions. In a typical day, Mercury may monitor 57 million pieces of data, manage more than seven million business processes, and help customers identify an average of 80 business events that could impact their business.</p>
<p>Customers from a wide range of industries have adopted Mercury Managed Services including AAA, AutoOne Insurance, Continental Airlines, ESRI, Honeywell, LexisNexis, NHN Corporation,, and Towers Perrin.</p>
<p>“Honeywell selected Mercury Managed Services to quickly establish a system to manage 300 of our most business critical applications worldwide,” said Jason Lish, IT Manager at Honeywell. “Mercury Managed Services delivered instant ROI because we could initiate this project without investing in any additional infrastructure or personnel.</p>
<p>“We chose Mercury based on their deep expertise and experience in the end-to-end process of managing applications,” said Lish. “The Mercury Managed Services team has been instrumental in helping us with application ‘on-boarding’, managing our applications from a business perspective, and resolving application problems before they impact our business.”</p>
<p>“NHN is Korea’s largest portal and game services provider and our largest portal – ‘Naver’ – accounts for 500 million page views per day,” said Byung Sul Lim director of IT at NHN. “It is mission-critical for NHN to provide a superb end-user experience, with high quality, high performance applications available on a 24/7 basis.</p>
<p>“With this mission, we decided to define our service level agreements based on the experience we deliver to our customers,” said Lim. “The IT outsourcer is now measured from a business impact perspective as opposed to hardware availability and using the Mercury Business Availability Center™ through Mercury’s managed service is a key component of this capability.”</p>
<p>“ has become a leader in online financial publishing by revolutionizing the way people utilize the Web for financial planning and research,” said Al Castrillon, manager of technical operations and IT at “Our business requires around-the-clock monitoring and analysis to ensure we are providing our online customers with the highest quality available services in our portfolio.</p>
<p>“By choosing the Mercury Managed Services offering, we were able to gain a more comprehensive view into our Web site performance in just a few weeks,” said Castrillon. “Utilizing Mercury Business Availability Center and Mercury SiteScope® helped us achieve consistent and predictable performance levels and meet demanding service level agreements.”</p>
<p>Mercury Managed Services offerings include the following:
• Mercury Business Availability Center – hosted products and services to help customers manage business-centric service levels and applications from an end-user perspective.
• Mercury Quality Center™ – hosted products and services for test planning, requirements management, and defect tracking; services to help customers conduct functional testing and business process testing.
• Mercury Performance Center™ – hosted products and services to help customers validate application performance, identify performance bottlenecks and resolve problems prior to releasing applications into production.
• Mercury IT Governance Center™ – the BTO industry’s only hosted IT Governance offering, enabling customers to accelerate time to value and reduce costs in their IT Governance initiatives.</p>
<p>Mercury Managed Services employs a set of certified best practices based on business process and application environments across diverse technologies such as J2EE, .NET, SAP, Oracle, Siebel, PeopleSoft, Apache, JBoss, BEA WebLogic, IBM WebSphere, Microsoft IIS, DB2, SQL Server, Sybase, Oracle databases and others.</p>
<p>“Software as a service is becoming the mainstream method to optimize applications, with many companies looking for the flexibility to choose how they would like to have their software delivered based on risk, cost, and expertise,” said Theresa Lanowitz, research director at Gartner, Inc. “Enterprises are shifting their mindset away from ‘IT as an asset’ to ‘IT as a service.’ This shift includes perceiving software-as-a-service solutions as a viable option for a long-term sourcing strategy.”</p>
<p>Customers may choose to have Mercury products delivered through Mercury Managed Services through an in-house deployment or a combination of both. Mercury customers have the flexibility to transition between the deployment models at any time.</p>
<p>On April 26, 2005, Mercury will be hosting a webinar entitled, “Best Practices in End User Management: Lessons Learned by Mercury Managed Services.” For more information, please visit</p>
Mercury Interactive Corporation (NASDAQ: MERQ), the global leader in business technology optimization (BTO), is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the fastest growing enterprise software companies today. Mercury provides software and services to govern the priorities, people and processes of IT; deliver and manage applications; and integrate IT strategy and execution. Customers worldwide rely on Mercury offerings to improve quality and performance of applications and manage IT costs, risks and compliance. Mercury BTO offerings are complemented by technologies and services from global business partners.</p>
<p>*Business technology optimization (BTO) is a rapidly growing category in the IT industry. Companies use the principles and practices of BTO to automate and optimize IT itself. BTO is about ensuring that every dollar invested in IT, every resource allocated, and every application in development or in production is fully aligned towards meeting the goals of the business. In other words, BTO is about making sure IT is delivering the most value possible to the business.</p>
<p>For more information, please visit</p>
<p>For further information please contact:
Gabrielle Cichero Mercury 02 8273 1905
Shuna Boyd BoydPR 02 9418 8100</p>

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