Dimension Data has inked a $36 million deal with the South Australian Government to renew a managed network services contract signed in 2006.
In the original $40 million agreement, the integrator was charged with rebuilding the Government’s ICT structure after deconstructing an EDS deal formed in the late 1990s. Dimension Data is responsible for management, monitoring, break/fix services, administration and support for the government’s network and firewall infrastructure across 200 metropolitan and regional agencies.
The new three-year contract will add intrusion detection and prevention, network and security consulting and advisory services, threat analysis and response and vulnerability assessments to its repertoire.
SA Government decided to renew the contract after an extensive departmental review process. Dimension Data solutions and services director, David D’Aprano, said contract flexibility and mutual respect contributed to the win.
“The Government had specific criteria it wanted us to meet with the ability to control over the way the IT environment runs such as refresh cycles and the ability to adapt to change,” he said. “In my mind, it was really the fact that through the three-year life of the contract, we continued to work as partners and stayed focused on having a happy customer through delivering to their business requirements.
“We enjoy working with them as much as they enjoy working with us and that played a large part in the success of the contract.”
The new agreement also involves the integrator expanding a number of existing services and customising management offerings as the Government’s IT network grows. While Dimension Data has taken a $4 million paycut compared to the previous deal, D’Aprano was unperturbed.
“When you maintain an environment for a period of time, you find efficiencies in the way you operate it and we pass those savings onto the client,” he said. “The other thing is as the Government has upgraded and added to its network, you end up with consolidation of the infrastructure. That is, again, how we reflect those savings back so we can deliver more services for the around the same price.”