Communications integrator, GlobalConnect Australia, has blown out the candles for its fifth birthday.
The India-based company hit Australian shores in 2004 as a one-man operation led by then managing director, Peter Jayaseelan.
That year marked an eventful period for the integrator, with the departure of Jayaseelan, who returned to GlobalConnect’s Indian headquarters. He was succeeded by Pushkar Taneja, who still holds the position today. GlobalConnect then snapped up Sirius Telecommunications’ converged solutions division for $1.2 million and gained 20 staff in the process.
Since then, GlobalConnect has made other acquisitions and expanded operations across the country. The company employs 45 personnel and has bolstered its vendor portfolio, forming partnerships with other players including Juniper Networks, Arubra Networks and Tandberg.
“As we progressed through the years, the organisation picked up some larger customers and we found that clients were looking for system integrators, like us, to not only help them in the Avaya side, but also in other technologies in business,” Taneja said. “We started to look at how we could enhance our offering to the marketplace and started to add other solutions that were complementary to Avaya solution sets such as video conferencing, quality monitoring and wireless technology.”
Taneja said he had watched the communications marketplace evolve from a dispersed sector to a more coalesced space and claimed GlobalConnect had grown with it.
“In the past, organisations were running their telephony, video conferencing and instant messaging practices as separate verticals,” he said. “In the last five years, we have seen the solutions, in a way, become unified so they are all working collaboratively and provide benefits back to businesses.”
While GlobalConnect has had its fair share of successes, scoring lucrative deals and forming strategic partnerships, it was not impervious to the global financial crisis (GFC) as contracts were pushed back and customers held back funding. But according to Taneja, the integrator’s financial situation remained sound and profitability was “healthy”.
He attributed its ability to ward off any significant impact from the GFC to good precautionary action. GlobalConnect invested heavily on educating its sales team and attaining vendor certification for its engineers.
Taneja said managed services and targeting market segments more efficiently were top of GlobalConnect’s roadmap for the coming years.
“We will continue to evaluate a number of different vendor technologies and work with Avaya. The vendor recently announced its acquisition of Nortel so we are working closely with Avaya closely to ensure we continue to meet and support its ongoing needs,” he said.