EDGE 2020 Goes Virtual
<p>Gartner defines Unified Communications (UC) products (equipment software, and services) as "those that facilitate the use of multiple enterprise communications methods. This can include control, management and integration of these methods." Gartner divides UC into six broad communication areas: voice and telephony; conferencing (voice, video and web); messaging (email, UM and voice mail); presence and IM; clients for access through a consistent interface, and communications applications. Vendors included in the Gartner report were required to have on-premises solutions in at least three of these areas.
Vendors appearing in the Magic Quadrant are evaluated according to their completeness of vision and ability to execute. For the ability to execute, Gartner analysts evaluated UC product providers based on the "quality, efficacy and overall maturity of the products, systems, tools and procedures that enhance individual, group and enterprise communications." For completeness of vision, UC vendors were evaluated on their "ability to articulate logical statements about current and future market directions, innovations, customer needs and competitive forces and how well these map to…the marketplace."
According to Gartner, "vendors listed in the leader’s quadrant sell comprehensive and integrated UC solutions that directly or with well-defined partnerships, address the full range of market needs. These vendors have defined migration and evolution plans for their products in core UC areas, and are using their solution sets to enter new clients into their client rosters and to expand their footprints in their client bases in new function areas."
“Avaya Aura™ changes the landscape for unified communications," said Dr. Alan Baratz, senior vice president at Avaya and president of its Global Communications Solutions. "With Avaya Aura, customers can wrap their legacy communications infrastructure and embrace next generation SIP technologies. This approach provides new flexibility for employees to connect via their voice, video and messaging applications across multiple devices and at any location. More importantly, it provides companies the ability to simplify complex networks and reduce infrastructure costs. The results are dramatic, as customers in some cases are seeing a return on their investment in Avaya Aura in a matter of months."
The report is available for sharing at the following link: