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IBM scores Qantas project services outsourcing contract

IBM scores Qantas project services outsourcing contract

In this $200m deal, the vendor will bring tools and training capabilities to the airline's project portfolio

IBM has snapped up an outsourced project services contract with Australian airline, Qantas, worth up to $200 million.

Under the agreement, the vendor will bring tools and training capabilities to the airline’s project portfolio to facilitate the delivery of business and IT change programs. IBM will also offer up its research, analytics and business optimisation technology.

In a statement, Qantas executive manager of technology, David Hall, said the agreement will increase efficiency, and improve customer experience.

While deal is good news for IBM, which already manages several IT services for Qantas, the airline’s internal project services staff have their jobs on the line. According to media sources, 178 staff can transfer over to IBM only if they accept the vendor’s new employment terms.


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