NetSuite expects no negative impact from the closure of its lead distributor, NetReturn, and is on the hunt for more partners.
NetReturn sold back its distribution rights to NetSuite on June 25 and shed 75 per cent of its staff. The remainder moved across to the software vendor.
An industry source told ARN the vendor’s opening of an office in Australia and creation of a direct sales force reduced much of NetReturn’s business, but NetSuite managing director of Asia-Pacific, Chris Schafer disagreed and said the increased footprint showed confidence in the product.
“I would think that Netsuite putting its office here helped both parties to a large extent. NetReturn had a great relationship with Netsuite and still does. We’ve had a great transition with the clientele we’ve acquired through this,” he said.
“It just shows that NetSuite itself is investing in this region. We plan on being here forever. It’s a phenomenal marketplace, we love doing work down in A/NZ and I think, if anything, it’s going to be good for everyone.”
While Schafer isn’t looking for another company to take on NetReturn’s roles he said the vendor was looking for more partners, albeit selectively.
“NetSuite is very strategic in the way it brings its partners on. There’s a full-on boarding process that we go through that allows our partners to completely get up to speed on the NetSuite offering,” he said.
“Companies that have strong vertical-based knowledge, amazing sales and implementation services or even frontline support; these are exactly the sort of partners we’re trying to recruit right now. They can go to their existing client base and offer them a cloud solution as one of their portfolio.”