The building that housed AAPT’s co-location centre at Fortitude Valley in Queensland was evacuated after an electrical substation in the basement caught on fire.
On August 25, at around 11.40am, the substation at 100 Wickham St, which housed a number of tenants including Webcentral and Soul, ignited due to a fault. This triggered the fire alarm and all staff evacuated the premise. Firefighters arrived at the scene to find smoke but no fire and proceeded to isolate the area. The building was ventilated and was declared safe two hours later.
The incident resulted in a loss of main power to the location, which triggered the AAPT and building generators to start. The ISP re-routed its contact centre calls and in-house technicians worked to stabilise the temperature inside in the company’s network operations centre to avoid any impact to customers. According to an AAPT spokeperson, services were not affected by the event and no outages have been reported.
Energex, owner of the substation, brought in its own generators and temporary air-conditioning to fix the damage. The company completed repairs at 2.50am the next morning and primary power was restored.