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Alcatel’s premium partners are ready to attack market need for IP applications with the Alcatel OmniTouch Unified Communication software suite

  • 29 April, 2004 11:37

<p>Alcatel puts premium partners ahead of its competitors to capture the emerging unified communications market with a solution ready to be deployed now</p>
<p>Sydney, April 29, 2004 – Alcatel’s premium business partners are ready to implement the Alcatel OmniTouch Unified Communication software suite in Australia.</p>
<p>Alcatel’s unified communications platform provides IP-based tools that interact together so users can tailor, control and manage phone calls, messages, personal information and directories in ways they never thought they could. Being server-based means employees can access information and business tools using any device – regardless of their location. It is designed to optimise business communication because communication tools and applications work together seamlessly.</p>
<p>Vaughan Webster, national channel manager for Alcatel Australia’s Enterprise Solutions, said, “Unified Communications is becoming a hot topic for customers at the moment. As enterprises are leveraging recent investments made in their IP networks they’re now looking for applications that will give them substantial productivity gains. Unified Communications is an area most large enterprises are looking into and we’re being asked how we can help in this area.</p>
<p>“The ability of our premium partners to deliver a solution today gives them a distinct advantage over their competitors.”</p>
<p>Enterprises are looking for a way to more easily manage communications, improve customer relationships, increase employee productivity and provide true mobility to field employees. Alcatel OmniTouch Unified Communication accomplishes this by setting communications access policies and permissions, aggregating and compiling messages into a single view and providing multi-device access to information.</p>
<p>For example, if an employee is stuck in traffic she can manage her emails and voice mails from her mobile phone by using text to speech translation and speech recognition. She can also manage her agenda and call customers from her personal address books.</p>
<p>Alcatel OmniTouch Unified Communication suite is the first unified communication solution to implement the latest Internet technologies (ie. XML/SOAP, SIP and VXML). This minimises capital expenditure giving a simplified and cost-effective integration of communication functions into web services, providing knowledge workers with a richer, more personalised communication environment with relevant business context.</p>
<p>The Alcatel OmniTouch Unified Communication suite includes three applications:
* My Messaging – A VXML-based unified messaging application handling non-real-time communications with a single multi-media mailbox (voicemail, email and faxes). It enables remote access to email via phone with Text-to-Speech (TTS) capabilities and lets users print or broadcast email and faxes by voice command and offer message notification filters.
* My Phone – An XML/SOAP-based real-time communications management tool that transforms any phone into a business phone when on the move giving access to full telephony features (eg. conference calling, unified directory access, and call log).
* My Assistant – A web- and VXML-based ‘find-me-follow-me’ call routing and permissions application that defines when, where and by whom to be contacted and diverts non-urgent calls to voice mail. Screens and intelligently routes calls based on caller ID and time of day.</p>
<p>Alcatel OmniTouch Unified Communication is tightly integrated with the Alcatel OmniPCX Enterprise line of communication servers to deliver new features, improved organisational processes and enhanced business value.</p>
<p>The Alcatel OmniTouch Unified Communication software applications run on a common J2EE interaction engine. The integrated applications deliver business process continuity for mobile professionals by providing users targeted information with business context to help make critical decisions.</p>
<p>* The Alcatel OmniTouch Unified Communication applications were built using open software standards such as eXtensible Mark-up Language (XML), Voice eXtensible Mark-up Language (Voice XML), Service Oriented Architecture Protocol (SOAP), Web Services Description Language (WSDL) and Session Initiation Protocol (SIP), among others.</p>
<p>* By adhering to these industry standards, Alcatel has enabled the integration with existing corporate resources and applications like: corporate mail servers (eg. Microsoft Exchange/Outlook, Lotus Domino/Notes); PBXs; portals (eg. IBM Websphere Portal, Microsoft SharePoint Portal, BEA WebLogic); business applications (eg. CRM, ERP); directories and databases).</p>
<p>This application suite leverages existing investments, minimises integration costs and is future-proof because it is compatible with both today’s and tomorrow’s IP multimedia communication networks.</p>
<p>The Alcatel OmniTouch Unified Communication suite imposes no constraints on the type of interfaces that users can choose for accessing the applications end resources. This encourages user acceptance of the product and minimises training costs. The interface can be a web browser, mobile phone, wireless PDA, Outlook, Lotus Notes, Outlook Web Access, iNotes or any kind of phone for voice access.</p>
<p>About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or to their employees. Alcatel leverages its leading position in fixed and mobile broadband networks, applications and services to bring value to its customers in the framework of a broadband world. With sales of EURO 12.5 billion in 2003, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com</p>
<p>Alcatel Press Contact
Gwen John Tel: +61 2 9555 1256 OR + 61 419 50 55 33 gwen.john@somethinginventive.com.au
Liza Noonan Tel: +61 2 8306 5155 liza.noonan@alcatel.com.au</p>

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