After experiencing a blackout earlier this year and another in April, iPrimus’ Melbourne datacentre lost power again on August 9. The power failure cut off broadband for a number of customers from a range of Internet service providers (ISP) including iiNet, Internode and Netspace.
The King Street datacentre was established in 1999 and was given a multi-million dollar expansion and upgrade last year, which doubled its capacity.
According to an announcement on Whirlpool, power was cut at around 3:45pm and was back online several hours later. In a notice to customers, the company blamed a failure in the high tension fuses in its power supply, CitiPower’s substation. iPrimus also conceded that one of its emergency diesel generators could not start due to a synchronisation processor failure. A planned upgrade of the substation this weekend remains unchanged.
In a press statement, the company highlighted that new high tension gear and a transformer will be implemented and the datacentre will be fully staffed during the upgrade.
Melbourne-based Internet service provider, Netspace, uses the facility through a service arrangement with PIPE Networks. Netspace channel manager, David Sullivan, said most customers nationwide were affected for some amount of time.
While he was concerned about the power failure, Sullivan said the decision to continue using the Melbourne datacentre rested with PIPE.
“Obviously, they have got a major power issue and any datacentre with that issue is a major concern for the clients,” he said. “But we have our iPrimus relationship through a service from PIPE so it is really up to them to follow up on it.”
Internode managing director, Simon Hackett, said thanks to the company’s network redundancy, only some of its Victorian customers experienced reduced performance for several hours and services were not significantly disrupted.
iiNet and PIPE Networks were unavailable for comment at the time of publication.