Unisys has nabbed a five-year extension to its passenger baggage reconciliation system contract for Australian International airlines. The deal is worth more than $25 million.
The contract will see the integrator continuing its outsourcing arrangements to manage the network infrastructure and security architecture for 44 airlines operating in Sydney, Melbourne, Brisbane, Cairns, Perth, Adelaide, Darwin and the Gold Coast.
“We wanted to re-visit the business requirements and, as a result, worked closely with the airlines to come up with a new and improved business solution,” Unisys commercial industries director, Dave Walton, said.
The reconciliation system introduced by Unisys is a barcode process which scans and settles passengers’ baggage records at check in. It is compliant with the Aviation Security Act’s Triple A regulations and meets compulsory security requirements for baggage handling.
Walton highlighted that this new arrangement is not just a contract perpetuation, but an operations overhaul.
“We upgraded the system over the last six months and it just went live,” he said. “The new set-up is web-based, which means bags can be tracked anywhere in the world.
“The old system was also more complex, involving a lot of screens and more prone to error for operators, so we made it more user-friendly and efficient.”
The Board of Airline Representatives Australia (BARA), which liaisons with the integrator on behalf of the airlines, has worked with Unisys since 2004. In a statement, BARA executive director, Warren Bennett, lauded the solution for providing a standardised and efficient process to prevent delays to passenger processing and ensuring customer satisfaction.
Unisys commercial industries vice president, Sue Carter, also shared this sentiment in a statement, highlighting the systems ability to help build public confidence by expediting operations.
“We have a strong focus in supporting airline systems and this deal is important in our overall airline strategy,” Walton said. “We are looking to take this globally as well.”
As part of the deal, the integrator also provides 24/7 help desk support.