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HP to raise services stakes

HP to raise services stakes

Hewlett-Packard is looking to leverage its services organisation to help enterprises reduce the costs and complexity of IT infrastructures.

The company's services arsenal was touted before attendees during a speech at the HP World 2002 Conference & Expo by Ann Livermore, executive vice president of HP services.

"With the merger of HP and Compaq, we move from being about number seven or eight in the market to number three in the market," Livermore said.

Enterprises are looking to reduce complexity and link to customers and supply-chain partners, Livermore said. At least half of HP's customers report a gap between what infrastructure can do and what business strategy demands, said Livermore. Security also is a big issue, she added.

Changes in infrastructure are difficult. "To make changes in the infrastructure, it would almost take an atomic bomb to make some of the changes happen," Livermore said.

HP, she said, has services capabilities involving tools and consulting services that can either be used internally by an enterprise or be outsourced to HP. The vendor's services organisation includes 65,000 persons in 160 countries, Livermore said.

The vendor is looking to assist with cost and flexibility of infrastructure, reducing complexity, piloting of technologies and extending systems to work with suppliers and customers.

"We're now with the combination of HP and Compaq the best in the world at enterprise desktop management," said Livermore.


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