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Symantec Managed Backup Services Provide Comprehensive Management of Backup and Recovery Operations

Symantec Corp. (Nasdaq: SYMC) today announced Symantec Managed Backup Services, a comprehensive offering which provides management of backup and recovery operations, allowing customers to more effectively utilise IT resources and focus on core business priorities.
  • 04 June, 2009 12:13

<p>Out-tasking Enables Customers to Reduce Costs and Improve Backup and Recovery Service Levels</p>
<p>SYDNEY, Australia – 4 June, 2009 – Organisations have increasingly more platforms, applications, servers, virtual machines and databases to protect than ever before. Out-tasking discrete IT functions such as backup and recovery, ensures 24x7 availability and enables IT resources to focus on more strategic initiatives, fulfil compliance requirements and mitigate their overall IT risk.</p>
<p>“The current economic climate is driving many organisations to consider which functions can be out-tasked,” said Adam Couture, principal analyst for Gartner. “With caps on capital spending and hiring freezes becoming commonplace, IT organisations will have to decide which functions are business critical and which can be more effectively managed by an external service provider.”</p>
<p>Not only are organisations dealing with rising user expectations and service levels, they continue to deal with staffing challenges. Three quarters of the companies surveyed in Symantec’s State of the Data Centre survey said user expectations were rising gradually or rapidly. Furthermore, 60 per cent of the respondents said meeting the service levels demanded by the organisation are more or much more difficult to meet. Additionally, 43 per cent of respondents said finding qualified applicants is a big or huge problem.</p>
<p>Symantec Managed Backup Services help customers manage their Symantec NetBackup environments on an ongoing basis – optimising their current technology investment. The service is designed for customers who want to take a proactive approach to their backup and recovery strategy by having Symantec experts manage their day-to-day backup operations, while leveraging existing Symantec NetBackup infrastructure.</p>
<p>Based on the ITIL processes and deep product knowledge, Symantec Managed Backup Services combine local management—on-site or off-site—with remote round-the-clock monitoring, incident management, restore requests, planning and optimisation assistance, and reporting capabilities. The services are managed by a local Service Delivery Manager, who supervises day-to-day operations and provides customers with comprehensive monthly account reviews.</p>
<p>Symantec’s Managed Backup Service delivers the following:</p>
<p>Managed Problem Escalation: Working closely with the Managed Services Operation Centre, the Service Delivery Manager provides proactive problem management and escalation, ensuring that issues are resolved swiftly</p>
<p>Improved Backup and Recovery Performance: Symantec’s deep expertise on architecture and operations provides proactive guidance on engineering, deployment and ongoing management of backup and recovery operations in order to meet strict SLAs</p>
<p>Improved Audit and Regulatory Compliance: Out-tasking backup and recovery operations ensures that critical business data is under strict service control and customers maintain audit and regulatory compliance</p>
<p>Strategic Use of IT Resources: As organisations experience difficulty with hiring, training and retaining data protection professionals, out-tasking backup and recovery operations enables valuable staff to focus on important strategic initiatives</p>
<p>Cost Control: Out-tasking backup and recovery operations helps customers optimise existing and future hardware and facilities expenditures. Furthermore, out-tasking ensures transparent and predictable costs for backup and recovery operations
“Many organisations are currently upgrading and modernising their backup infrastructures to keep pace with data growth and heightened requirements for recovery,” said Anil Chakravarthy, senior vice president, Symantec Global Services. “At the same time, they are also evaluating out-tasking to experts as a way to reduce costs and gain higher reliability. Symantec’s Managed Backup Service can deliver up to 20 per cent savings in operational costs, while also ensuring a backup success rate of 97 per cent.”</p>
<p>Pricing and Availability
Symantec Managed Backup Services are now available. Pricing is based on a monthly fee per client server under management.</p>
<p>About Symantec
Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organisations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at</p>
<p>NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at All prices noted are in U.S. dollars and are valid only in the United States.</p>
<p>Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.</p>
<p>Press Contacts:</p>
<p>Jasmin Athwal</p>
<p>Max Australia</p>
<p>+61 2 9954 3299</p>
<p>Debbie Sassine</p>
<p>+61 2 8220 7158</p>

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