NSC has won a deal with Vision Australia to give the vision impaired communication assistance.
NSC CEO, Craig Neil, said the contract, which will run for three years, is the first solution of its kind for the integrator.
“The speech mechanisms, which allow vision impaired people to interact with the system without distracting the person on the other end of the line, was a challenge for us,” he said. “What’s good about it for us is that it will be a nice feature for any organisation with sight impaired people, so we’ll be marketing it for future solution tenders as well.”
The solution implemented comprises Avaya S8500 Media servers, IP handsets, voicemail, Avaya Elite Call Centre (CCE) software, Avaya CMS Call Centre Reporting and Administration MessageManager Fax server and Verint Impact 360 Voice Recording. Avaya G250, G350 and G450 media gateways are located in the remote sites and are linked to the head office via Vision Australia’s existing data network.