The Australian Communications and Media Authority (ACMA) is wasting its time by issuing a remedial direction to Green Tree Frog since the company no longer operates in Australia, the Internet service provider’s (ISP) former owner claimed.
Green Tree Frog has been slapped with the direction by ACMA for infringing the service provider rules under the Telecommunications Industry Ombudsman (TIO) scheme.
TIO was developed by the Federal Government to resolve telephone or Internet service complaints from residential and small business customers.
According to an ACMA press release, the TIO escalated the situation to the media authority after Green Tree Frog failed to cooperate with the two TIO Determinations that ordered the ISP to waive a customer’s termination fee and refund money to a customer.
The ISP has two weeks to conform to the direction. If the company does not comply, it could face civil penalties in the Federal Court.
An ACMA spokesperson said Green Tree Frog had yet to submit proof that it has followed the orders of the direction.
Former Green Tree Frog owner, Mark Russell, said ACMA had no jurisdiction over the company since it is no longer operational in Australia.
“ACMA is wasting its time,” he said. “I sold the company in February and it is now owned by a Hong Kong-based organisation. It no longer trades as an ISP.”
ACMA was unable to provide an immediate response to Russell’s claims at the time of publication.
Clarification: Former owner, Mark Russell, has clarified that Green Tree Frog's customer contracts have been sold to a Hong Kong-based company while the business was sold to an undisclosed owner. Green Tree Frog customers will receive the same services but the company has ceased trading as Green Tree Frog Pty Ltd.