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Interactive Intelligence Announces Strategic Channel Partnership with South Australia’s Hood Sweeney Technology

The agreement between the two companies follows Hood Sweeney Technology's successful in-house deployment of the Interactive Intelligence Enterprise Interaction Centre IP PBX solution across the company’s Securities, Technology, Finance and CPA groups.
  • 03 June, 2009 12:59

<p>Sydney, 3 June, 2009 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced that it has partnered with Adelaide-based Hood Sweeney Technology (HST) as its channel partner for South Australia.</p>
<p>The partnership will enable HST to bolster its managed services offerings by providing Interactive Intelligence’s suite of unified business communications solutions to the South Australian private and government sector. At the same time, the partnership will increase Interactive Intelligence’s presence in South Australia through HST’s extensive customer base, allowing both companies to better meet the growing demand for unified communications.</p>
<p>The agreement between the two companies follows HST’s successful in-house deployment of the Interactive Intelligence Enterprise Interaction Centre IP PBX solution across the company’s Securities, Technology, Finance and CPA groups.</p>
<p>“Over the past two years, our offices in Adelaide and Whyalla benefited from the capability, power and value proposition of the Interactive Intelligence product set and we identified that it could also provide a point of difference for our overall solutions offering in the South Australian market.”</p>
<p>“As the system is software-based as opposed to a traditional hardware PABX solution, it provides organisations with the flexibility to easily unify departments, distributed offices, contact centre workgroup operations, and remote and mobile employees,” said Gerry McGuinness, Chief Executive Officer, IT Services, HST.</p>
<p>Interactive Intelligence will compliment HST’s services offering in hardware and software supply, risk prevention, disaster recovery planning, ongoing maintenance and systems integration.</p>
<p>“Being an Interactive Intelligence user, HST is an excellent example of a strategic partner who can take our product to market in the Australian region. They understand the benefits of the solution and have a deep understanding of the needs of local customers, both in government and from the private sector,” said Brendan Maree, Country Manager ANZ, Interactive Intelligence.</p>
<p>In particular, HST believes that Interactive Intelligence will be attractive to the South Australian local government market as it enables councils to refrain from duplicating communications infrastructure in remote locations separate from main council buildings and administrative centres.</p>
<p>At the same time, HST will target Interactive Intelligence’s Customer Interaction Centre Voice Over IP solution to the South Australian enterprise sector providing companies with an all in one suite for contact centre applications as well as PBX/IP PBX call processing, voicemail, fax server and unified messaging.</p>
<p>“Interactive Intelligence has been very proactive in educating our team in how to present the offerings to end user customers. This investment in time has been very worthwhile and we look forward to enhancing our relationship even further just as we have achieved with the strong partnerships we have traditionally forged with major security, software and hardware vendors,” said McGuinness.</p>
<p>About Interactive Intelligence</p>
<p>Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among NetworkWorld’s top 200 North American networking vendors, is a BusinessWeek “hot growth 50” company, and is among FORTUNE Small Business magazine’s top 100 fastest growing companies. Interactive Intelligence employs approximately 655 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached via:</p>
<p>This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.</p>
<p>Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.</p>

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