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Epicor Announces Immediate Availability of Epicor® ITSM 2009

IT Service Management Solution Delivers Increased Performance, Enhanced Portal Deployment Capabilities and Broader Language Support
  • 02 June, 2009 11:34

<p>Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, has announced the release of Epicor ITSM 2009, the newest and most advanced version of Epicor’s IT Service Management solution.</p>
<p>“Epicor ITSM 2009 is a benchmark of Epicor’s continued success in supporting the needs for today’s enterprises by providing tools and leveraging the latest technologies to enable optimal performance, greater flexibility and extended global support of IT service operations,” said James Norwood, vice president of product marketing for Epicor.</p>
<p>Polystar Instruments AB, a Swedish-owned telecommunications company developing test and surveillance equipment for operators and manufacturers, has seen great success with Epicor ITSM. “We have experienced a huge improvement from using Epicor ITSM, our support technicians are more efficient and our clients are happier,” said Kent Revedal, Vice President of Customer Care at Polystar T&amp;M AB. “With many Service Level Agreements and 16 to 20 different response times for different case types and clients, it was impossible to keep track of all cases manually, but Epicor ITSM manages this for us. We look forward to taking advantage of the increased performance and enhanced portal capabilities available in Epicor ITSM 2009.”</p>
<p>Effective IT service management centers on technology stability and minimised downtime. Epicor ITSM 2009 provides even greater stability and performance through the support of Windows Server 2008 and Microsoft SQL Server 2008, and the 64-bit versions of Windows Server 2008 and the Windows Vista operating systems, connecting Epicor’s sophisticated IT service management solution with Microsoft Corp.’s newest technology foundations.</p>
<p>“Epicor continues to embrace leading Microsoft technologies such as the 64-bit versions of Windows 2008 Server and Windows Vista, to enable their customers to achieve optimal performance in running critical enterprise applications like Epicor ITSM,” said Kim Akers, general manager for worldwide ISVs at Microsoft.</p>
<p>Geographic borders continue to shrink in an increasingly connected world economy. In order to support geographically distributed IT personnel and their customers, Epicor ITSM includes an enhanced self-service and field service portal available in numerous languages to put self-service in the hands of employees in the field and around the globe. Epicor ITSM including ITSM portal provides for the following language packs: Chinese (Simplified and Traditional), Dutch, English US, English UK, Estonian, French, German, Greek, Hungarian, Russian, and Spanish. Epicor ITSM 2009 is also expected to support Arabic, Polish, Portuguese, and Swedish later this year.</p>
<p>The 2009 release also includes an advanced software development kit (SDK), providing the tools to deploy and extend comprehensive portal capabilities as well as the necessary documentation and examples to adjust existing functionality and create new functionality.</p>
<p>About Epicor Software Corporation</p>
<p>Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability.
Founded in 1984, Epicor celebrates 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit</p>
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<p>Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.</p>
<p>This document includes descriptions of product functionality that is not presently available. This press release contains certain statements, which may constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements regarding future product releases, revenues, cash flows, growth prospects, installed base of customers, the launch of Epicor 9 and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, financial and economic data together with management's views and assumptions regarding future events and business performance at the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements.</p>
<p>Such risks and uncertainties include but are not limited to changes in the demand for Epicor’s products; the timely availability and market acceptance of new products and upgrades; the impact of competitive products and pricing; the discovery of undetected software errors; changes in the financial condition of Epicor’s customers; and other factors discussed in Epicor's annual report on Form 10-K for the year ended December 31, 2008 and quarterly report on
Form 10-Q for the quarter ended March 30, 2009. As a result of these factors the business or prospects expected by</p>
<p>Epicor as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements.</p>

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