Excite@Home stops adding customers

Excite@Home stops adding customers

Troubled Internet service provider Excite@Home on Wednesday stopped accepting new customers for its cable modem service, the company said.

The ISP, which says it serves about 3.2 million broadband customers, last month in a San Francisco court filed for protection from creditors under Chapter 11 of the U.S. Bankruptcy Code. At the same time, AT&T said it would the company's broadband Internet access business and service assets for about $US307 million.

The company and its creditor committee decided to stop taking orders to preserve cash and ensure the continuation of existing core operations, spokeswoman Londonne Corder said in an interview Wednesday. The company stopped accepting customers at 12 p.m. PT on Wednesday, but none of the company's current subscribers would be affected, she said.

"While we are in this reorganization stage, Excite@Home is committed to providing service to its existing @Home subscribers," Corder said.

A total of 21 broadband service providers use Excite@Home equipment and network management services, including national companies such as AT&T Broadband, Comcast, and Cox Communications. In August, an AT&T Broadband spokeswoman said that of the company's 1.35 million customers who access the Internet via cable modem, the majority rely on services from Excite@Home.

Corder was not sure when Excite@Home's customers were made aware of the plan to stop offering access to new customers, but said "due diligence was served."

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