Fujitsu has bagged an exclusive systems integration deal with Qantas to look after user facing services for the airline’s domestic and international operations, beating Telstra, Unisys, HP, TCS and IBM.
The systems supplier will provide on-site and remote support for Qantas’ end user computing systems including desktop and peripherals infrastructure, email and service desks. Contract length is five years with an option to extend for a further two years. The deal came about after Qantas issued a Request for Proposal (RFP) in July 2008.
“Adding the Qantas brand to our portfolio is a great honor and this will be in our top three largest managed end user computing outsourcing contracts,” Fujitsu chief executive officer AN/Z, Rod Vawdrey, said.
In a statement, Vawdrey, highlighted the company’s cultural fit, flexibility and capabilities as key factors in winning the account.
Fujitsu represented a high value service and was confident with them as an IT supplier for the airline, Qantas corporate services executive manager, David Hall, said, in a statement.
“The account further supports of our strategy to position Fujitsu,” Vawdrey said. “With our recent acquisitions of Kaz and Supply Chain Consulting, we are able to compete at any level in this market and it is consistent with what our visions are on a global basis.”
Ovum principle analyst, Jens Butler, echoed Vawdrey’s sentiments. In a statement, he said the blue-chip deal with extended term deal moves Fujitsu into the big leagues in the services area and give them an opportunity to display the company’s newly extended capabilities.
Fujitsu declined to disclose the contract value.