In response to the economic downturn HP has introduced changes to its printer service contract system, enabling channel partners to offer monthly, quarterly and bi-annual billing options to clients.
Under the new system, if a customer signs on to a three- to five-year printer or multifunction printer service support contract they do not have to pay anything for the first 12 months. Once the second year begins, the customer has the option of paying per month, quarterly or bi-annually for the ongoing service contract.
“The reason we are launching a flexible contract, or also called a Day One contract, is so that customers have another option for paying for an extended warranty up front,” HP imaging and printing services business development manager, Joy McKay, said.
“It works in the same way, in that they are getting the service, but we are putting the hardware on a contract within 90 days of it being sold. For the first year of the contract it is zero dollars, and then it will start billing on the second year. And instead of the care pack where you have paid for it up front, in the second year you can then choose to be billed monthly, quarterly or bi-annually.”
HP also recently introduced a new certification for printing partners, called the Office Printing Specialist (OPS) program.