Astea to optimise workers
Astea International is set to add workforce optimisation features to its customer relationship management (CRM) software through an OEM agreement with ServicePower. Astea's CRM software is specialised for field service technicians that sell and service capital equipment. ServicePower's software is designed to optimise the scheduling of field service engineers and technicians, allowing businesses to reduce their service operating costs, meet their service-level agreements, and improve customer satisfaction and loyalty. Astea will embed features of ServicePower's scheduling application into its flagship AllianceEnterprise Suite by October.
Code&Data plugs in Wanadu
Sydney-based distributor code&data has formed an agreement with Wanadu to supply the latter's Microsoft PowerPoint plug-in and conferencing applications. The US-based vendor's iCreate application is a PowerPoint plug-in that allows users to create rich multimedia content for company and sales presentations, product demos, interactive newsletters, and e-learning training programs in streaming Flash. The developer's iConference software is designed as an out-of-the-box conferencing system for large or small enterprises.
Global hospitality alliance
US-based Micros Systems and UK-conglomerate Systems Union have formed a global alliance to target the hospitality industry. Micros's front office and property management suite, Micros-Fidelio Financials, will be powered by System Union's back-office financial management software, SunSystems. The companies will join forces to provide hotels with real-time reporting and central reservations for bookings that can require different languages and multiple currencies. "Under the global distribution agreement, the sales teams of Micros-Fidelio and SunSystems will work as one," said Tom Giannopoulos, CEO of Micros Systems.