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Services Briefs: Dimension Data

Services Briefs: Dimension Data

Survey says

Dimension Data used its annual conference to survey 125 end users, including IT managers, CIOs, CTOs and IT directors. The results point to a greater need for corporate Australia to better align its IT infrastructure with business processes. While this isn't earth-shatteringly new, the survey did find that on the whole corporates tend to be conservative in the adoption of new technologies and there is a lack of business unit involvement in IT strategy. This could fly in the face of conventional wisdom that says Australian companies are early adopters of technology. However, respondents said their executive managers are enthusiastic users and proponents of IT, and their organisations have sound processes when it comes to running and deploying IT projects. The main business drivers cited for current IT projects were the need to reduce cost (62 per cent of respondents), the need to maximise existing investment (34 per cent), the need to improve external interaction (29 per cent), and the need to improve internal interaction (28 per cent).

DD Way receives $US20m

Since February, Dimension Data has invested $US20 million globally in an attempt to standardise the operations of its regional businesses. The strategy, known as the DD Way, is designed to present a consistent customer experience for its international clients. Steve Nola, Dimension Data Australia's managing director, said the investment comes in the form of staff, processes and performance metrics underpinning the DD Way framework. "International customers want to have the same look and feel when they deal with an organisation. They don't want a particular flavour if they are dealing with the France office and it's totally different if they deal with the African office, so consistency in that level is important," he said. "If there are companies with different skill sets and different go-to-market strategies, then to become a global brand with global offerings, you've got to have a set of global rules that everyone adheres to."


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