Channel partners of Cisco Systems can now record their views and levels of satisfaction through a new online tool.
The Cisco Partner Access Online (PAL) tool, available this month, will allow channel partners to highlight strengths and weaknesses to Cisco through a relationship survey measuring satisfaction and loyalty. It covers pre-sales, technical support, global services, training and development, tools and overall satisfaction.
In addition to allowing partners to provide critical feedback, Cisco plans to identify and address issues online through the corrective part of the tool. Its channel account managers will receive content directly from channel partners through the survey and partners will be able to review issues online to see if they have been resolved to their satisfaction.
"We cannot increase channel partner productivity or drive mutual profitability without understanding the critical business issues our channel partners face," said Kevin MacRitchie, vice president of worldwide channel operations at Cisco. "We are proud to be providing our partners with a first-of-its-kind tool that allows them to provide feedback about Cisco issues and strengths."