Jigsaw solves council puzzle

Jigsaw solves council puzzle

Jigsaw Services is making significant inroads into the government vertical, stitching up three local government contracts with its vendor partner Advanced Data Integration (ADI), worth more than $1.1 million collectively.

Since it was appointed ADI's exclusive reseller for South Australia in October 2001, Jigsaw has signed up three new local council customers - City of Port Adelaide Enfield, City of Salisbury and City of Unley - for ADI's electronic document management system (EDMS) product, DataWorks.

Jigsaw's latest success, the City of Unley Council, will be installing DataWorks as part of its strategy to build an effective information knowledge management system, increase electronic business transactions and improve customer service.

Under the contracts, Jigsaw will provide the councils with implementation, support and training services for the Dataworks system.

The reseller currently provides ongoing re-installation and re-training services to five other South Australian councils, said Jigsaw Services CEO Andrew McAdams. He said Jigsaw's ability to provide local support to councils was a major reason why partnering with ADI has been so successful.

"Because South Australian councils now have access to local support, we are experiencing a big boom of interest in DataWorks," he said. "We've noticed that the local government sector is rethinking its whole strategic approach to knowledge management."

Glenn Vallen, manager of information services at Salisbury Council, said that Jigsaw's local status and its previous experiences with South Australian councils gave it an enormous advantage in securing the contract. "Having access to local people is a real advantage, which we anticipate will greatly streamline the whole process," he said.

ADI CEO Chris Gorry said there were huge opportunities for DataWorks resellers and that ADI is currently looking for reseller partners in Western Australia.

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