Several resellers have brushed aside concerns that Ingram Micro’s decision to close its South Australia and ACT offices will affect business in those states.
Director of Adelaide-based reseller ITPros, Gary Oliver, was surprised by the announcement but unperturbed by the loss.
“I don’t see things being to different in Adelaide as a result… we can’t bleat too loudly about this. We still have our Diamond account manager and didn’t go to the office, so it doesn’t matter,” he said. “I’m actually surprised they didn’t do this earlier because an office without a warehouse is irrelevant.”
More broadly, Oliver said it had experienced difficulties with ordering and Ingram’s stock levels, and was supportive of the distributor’s renewed efforts to focus on customer service levels with more headcount nationally.
Earlier this week, Ingram Micro announced it would close both ACT and SA offices but retain several personnel in each state. The changes will see SA branch manager, Stewart Goodier, and ACT manager, Lynn Deutrom, made redundant.
The news coincides with a broad operational restructure which will see up to 7 per cent of Ingram’s headcount retrenched, as well as several key management changes and a realignment of its solutions, HP and Microsoft divisions.
Owner of Lincoln Computer Centre in Port Lincoln, Greg Williams, was sympathetic towards those who had lost jobs, but didn’t expect local customer service experience to be impacted.
“We order off the Web, and don’t mind where people are when we’re calling,” he said. “As long as we have access to advice and support, we won’t be directly affected.
“This looks like a minimalist approach from Ingram – if this is all their doing [to address the economic downturn], then it’s not too bad.”
Director of sales for Vectra, Roger Welch, also didn’t see any issues and said the security services provider more often dealt with Ingram’s Melbourne team or used TechLink to access information. He pointed out Cellnet had made similar changes recently when it closed its office and warehouse in SA.
Welch was surprised however, to hear of the ACT branch closure and pointed to government as a key growth area this year.
“As long as the staff are disciplined enough to work without the infrastructure – which is always a worry – and the level of service is unaffected, then it won’t matter,” he said.
“It’s a sign of the times.”