CBL Data Recovery Technologies completed 21,000 projects last year, according to president and CEO William "Bill" Margeson.
Co-founded by Margeson in 1993, CBL currently operates 17 labs and 21 office locations worldwide. The company tackles all types of problems, from failed digital media and tapes to optical cartridges, disk drives and RAID arrays, he said.
"A data recovery company has to be able to cope with just about anything," said Margeson, who shared three of his favourite data recovery adventure stories with Computerworld during our visit to the CBL lab.
Russian hackers held a gambling site hostage for ransom
We got a call from an Internet Service Provider in Costa Rica, an unusual ISP that hosted Internet gambling sites.
Apparently, Russian hackers had broken into their bunker, encrypted five servers and held them for ransom.
(This would be akin to breaking into the Pentagon. These guys are good.)
We got this call on a Wednesday.
What did we do? The best we could offer at that point was a remote look.
We confirmed they were encrypted. Our advice to them was to send us the media.
But instead, they elected to pay the ransom.
On Friday, they called us back.
Apparently, they paid the ransom and when the Russian hackers attempted to decrypt the machines, four of them came across okay, but the fifth server -- the one that had 60GB of Visa card information -- blew up.
What was interesting is the Russian hackers spent about 12 hours working with the casino guys trying to solve the problem.
(I thought they would just take the money and run, but they didn't.)
They kind of messed things up a little more.
On the Saturday, we were visited by one of the principals of the company himself, who hand-carried all the disk drives from that Visa card server and brought them to our lab.