Alcatel-Lucent is boosting its partner support by upgrading its learning facilities with a new University in Sydney.
The North Ryde location features a technology library as well as custom built laboratories. It makes use of advanced technologies, with more facilities, space and equipment over the previous campus location in Alexandria. The University also has 25 trainers – a number that is growing.
Alcatel-Lucent general manager, enterprise business group, Mark Buckley, said education was key for the vendor’s local business.
“We sell indirectly, so service delivery from our partners is vital,” Buckley said. “With that in mind we aim to support our partners with pre- through post-sales support. The University is aimed at the post-sales support.”
Integrator Btas CEO, Gavin Jones, said the ability for the University to be flexible with its courses was a significant benefit for the Platinum partner.
“Seventy per cent of our vendor business is with Alcatel Lucent,” Jones said. “We’ve been partners for seven years now, and the customised education courses it offers is important to us.
“We constantly have our staff undertaking courses, as they need to be renewed each year to maintain certification.”
Alcatel-Lucent maintains 21 Universities around the globe. It uses the Universities both internally and externally, and is supplemented by online training courses.
“In terms of sales, we’re currently educating partners around ROI,” Buckley said. “Budget constraints in the current environment mean customers are looking to cut travel costs. Unified communications helps enable that, so that’s a major focus for us and our education initiatives.”