Remote access software-as-a-service (SaaS) provider, LogMeIn, has opened its first Asia-Pacific office in Sydney and is eyeing up the region as the fastest growing global market for remote access services.
General manager of the new Sydney office, Seth Shaw, said the company has 17 million users connecting to about 60 million devices worldwide. Two million additional devices are added each month.
Shaw said the move to Asia-Pacific was motivated by the region consuming remote access technology at a much greater rate than other geographies.
“There is an IDC report that came out at the beginning of the year that talked about compound annual growth rates for remote access services, and it called out Asia Pacific as being the fastest growing region,” he said.
LogMeIn will target the Australian business and consumer industry, with the opening of local offices allowing for transactions to be made in Australian currency.
Shaw said Australia represented a top 10 market from a customer perspective.
“We’re going to take advantage of the fact that we’ve heard there is a bit of a parochial nature around A/NZ and we want to make sure that everybody knows we appreciate that. Having people that speak the local language and have a familiar accent helps, especially because our business is so transaction oriented – we spend a lot of time on the phone with customers,” he said.
LogMeIn enables businesses and IT service providers to connect to remote Internet-enabled devices including laptops, smartphones, POS terminals and kiosks from any location. Solutions include remote access, remote control, technical support, systems administration, file sharing, online meetings, virtual networking and data backup.
The company is head-quartered in Boston and also has offices in Europe, with 65 per cent of its customer base outside the North American market.
LogMeIn doesn’t have a partner presence, rather it targets its offerings to resellers looking to provide additional premium line items and services to their customers via LogMeIn’s range of tools. Local customers include real estate franchise company Stockdale & Leggo, consumer technical support provider Gizmo and ISP Engin.