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Interactive Intelligence Releases New Communications System Monitoring Product

Interaction Monitor™ Helps Contact Centres and Enterprises Improve Operational Efficiencies and Increase Reliability
  • 18 February, 2009 06:53

<p>Sydney, 18 February 2009 - Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a new communications system monitoring product called Interaction Monitor™.</p>
<p>Interaction Monitor, an add-on product to the company's contact centre automation and enterprise IP telephony solutions, helps customers improve operational efficiencies and increase reliability by enabling them to remotely monitor and troubleshoot Interactive Intelligence software, hardware and peripheral devices from a single location and interface.</p>
<p>Interaction Monitor will be made available for use by IT departments to monitor the health of their purchased systems and peripherals; by Interactive Intelligence value-added resellers, who service their installed base of customers; and by Interactive Intelligence support staff as part of the company's managed services and communications-as-a service (CaaS) offerings.</p>
<p>Interaction Monitor provides user authentication, thus restricting access to monitoring of pre-selected devices. These Interactive Intelligence devices include the company's Interaction Center Platform®, Interaction Gateway™ Interaction SIP Proxy™, and Interaction Media Server™, along with third-party gateways and generic devices.</p>
<p>Interaction Monitor includes a single client interface for remote system monitoring of errors, warnings and failures, along with automated log retrieval. Alerts are sent to administrators via e-mail based on event criticality. Interaction Monitor can also send alerts via the Web.</p>
<p>Interaction Monitor is available immediately through the Interactive Intelligence global channel of more than 300 value-added resellers.</p>
<p>For more information about Interaction Monitor, visit</p>
<p>About Interactive Intelligence</p>
<p>Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or; on the Net:</p>
<p>Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.</p>

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