Optus subsidiary, Alphawest, has extended its Microsoft competencies with the unified communications voice specialisation.
The certification recognises Alphawest’s ability in unified communications and collaboration solutions based on Microsoft Exchange Server 2007, Microsoft Office SharePoint Server 2007, and Microsoft Office Communications Server 2007.
Alphawest will be able to deploy Microsoft Exchange Unified Messaging and Office Communications Server 2007 with the certification.
Alphawest general manager, Ian Smith, said the process had taken the integrator 12 months.
“We’ve been working with Microsoft since 2005, and it’s an ongoing process as product sets evolve and the market changes,” Smith said. “We see the solution as something we can deploy in our existing customers as well as new ones going forward so we’re committed to making it a core part of our business.”
Smith said the contact centre practice is one area that Alphawest was looking to work with Microsoft.
“We’re committed to working with our parent, Optus, to offer an end-to-end solution within a single contract for customers," he said. “Microsoft forms a key suite of products that fits into that overarching solution.”