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Dell taps EDS for support services

Dell taps EDS for support services

Electronic Data Systems will provide some technical support services for Dell Computer clients in the US and Latin America.

EDS will provide support for certain Dell desktop and notebook PCs still in warranty in Latin America, and helpdesk and customer services, such as online training, in the US, Dell spokesman Jon Weisblatt said.

The companies also announced that EDS will standardise internally on Dell servers, notebook and desktop PCs based on Intel processors, a decision that will affect over 100,000 EDS employees in 60 countries.

Finally, the companies announced that EDS has awarded Dell "primary provider status" for Intel-based computer systems that EDS sells to its clients. "With this agreement, Dell is first on the list when it comes to conversations between EDS and its clients for Intel-based desktops, notebooks and servers," Weisblatt said.

The companies didn't disclose financial terms of the agreements.

EDS, with revenue of $US21.5 billion in fiscal 2001, is the world's second-largest provider of IT services behind IBM. Meanwhile, Dell ranks second in worldwide PC shipments, a market led by HP.


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