Dimension Data has scored a five-year managed services contract with Queensland-based healthcare provider, Blue Care. Financial details were not disclosed.
Dimension Data national solutions and services director, Dave D’Aprano, said it would takeover several of Blue Care’s ICT operational functions.
“They’re continuing to do some operational tasks, so it’s not traditional outsourcing,” he said. “Blue Care decided to multi-source and keep some functions in-house. They’re using other providers to do things like consulting and project work.”
The contract combines ongoing support for IT infrastructure as well as identifying opportunities and establishing a program of works for IT service level enhancement over the next 2-3 years. D’Aprano said Blue Care was running a set of programs across its business to upgrade and enhance its infrastructure.
“As they’re doing that, we’re taking over the operations of a number of core components,” he said.
One of the first applications being implemented is the Procura Health Management System, which provides a common information system for care and service management and is expected to provide efficiency of service delivery. Operating service support will also be provided and includes managing Blue Care’s datacentre, network, email services and end-user devices.
D’Aprano said the customer initially wanted the operational service contract to tie in with its transformation program.
“The important thing for them was they wanted to retain control on what IT does,” he said. “The big overriding factor was how do they retain control, but have someone deliver services more effectively at their request.”
The integrator had been working with Blue Care for the past couple years offering project, transformation and services. As a result of the deal, DiData will look to hire additional remote and local operational personnel.