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Mhelp wants Microsoft LARs

Mhelp wants Microsoft LARs

Software help provider aims to offer a new partner program next year

Mhelp is on the hunt for Microsoft large account resellers

Mhelp is on the hunt for Microsoft large account resellers

Software help provider, Mhelp, is on the hunt for Microsoft large account resellers (LARs) to help expand its channel.

General manager of channels, Andrew McHenry, said it was being selective about the type of LARs it was recruiting.

He said the company was also attracting specialised resellers in the education sector.

“For resellers trying to sell Microsoft 2007, there are issues such as resistance to change, help desk and productivity impact on people,” he said. “Mhelp can show people how do to things and we’re squeezing more productivity out of the Microsoft suite.”

Mhelp focuses on the core Microsoft set of Excel, Word, PowerPoint and Outlook for 2003 and 2007 and is provided on a licensed per seat basis.

“We want to make it easy for people to find help rather than having to search for it,” he said. “We’ve got more than 3000 video clips in total for those products that are around 2 minutes long.

“Resellers can use this to leverage their core business around Microsoft and can assist customers with moving across from 2003 to 2007.”

Next year, McHenry plans to introduce a three-tier partner program that will include different margin levels depending on reseller commitment, access to a web portal and training.

“The idea is to get the reseller’s feet on the ground,” he said.


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