NSW-based distributor and whitebox assembler, Impact Systems, has landed Optima Technology Solution’s warranty and repair servicing business.
Impact national sales manager, Tom Alilovic, said the company had been in discussions with Optima’s administrators, Moore Stephens, for some time and was well-equipped to tackle the task at hand.
“We’ve acquired all the stock required to service all the warranties for their government contracts, education and consumer deals that they’ve got out there,” he said.
“We’ll be entering into separate agreements with them based on their requirements. All warrantees will be conducted by Impact staff and we’re not using third party agents.”
The assembler has agreed to conduct warranty repair work for OTS PC customers that hold a valid warranty cover.
Impact has agreed to conduct warranty repair work at $69 per hour plus GST, not including shipping charges. In a majority of cases, customers will not be charged for warrantable parts.
Managing director, Peter Agamalis, said the company had already begun receiving an influx of service and warranty jobs.
“We’re in the process of mitigating these warranties,” he said. “We’re well equipped to handle the situation. We welcome the challenge and hopefully it brings other opportunities to the table.”
Impact has established a source online that provides OTS customers and resellers with the ability to log on and put through warranty and service requests.
Since Optima called in the administrators, Moore Stephens in July, one of the biggest issues was finding someone to take over warranty claims. Some of Optima’s biggest customers included the NSW Roads and Traffic Authority (RTA).
Moore Stephens spokesperson, Trent McMillan, said it received several expressions of interest from parties keen to takeover the warranties, but most lacked appropriate infrastructure.
“Most people wanted us to say they were the preferred supplier and that’s it,” he said. “The arrangement with Impact allows us to get things serviced, which helps everyone.”
McMillan defended the length of time Moore Stephens took to organise a warranty arrangement.
“We had to negotiate with someone with the capacity to take on the mammoth warranty work… we didn’t want to announce without that capacity in place,” he said.
The administrators are still working on trying to chase up outstanding debts of over $700,000 as well as settle employee claims, McMillan said. They are also now looking to sell the listed Optima ICM company shell, which went into administration on October 30.
“Given there’s no company attached to the listed entity, I’m not sure it has commercial value,” he said.
- Nadia Cameron contributed to this report.