UCC Support.com's Fujitsu
Trans-Tasman integrator UCC Technologies has rolled out the first Support.com help-desk software suite in Australia at Fujitsu's contact centre in Canberra. It is expected to be the first of many in the customer service facility.
The Web-based help-desk support, dubbed eSupport, will provide Fujitsu and its customers with a single entry point for all support services, access to critical information Web-based solutions to common problems, Support.com said in a statement.
Callista schools La Trobe
Australian software developer Callista has secured a major contract with La Trobe University in Melbourne to implement a student enrolment and administration software suite.
La Trobe took four months evaluating Callista's Student Administration Suite before passing it ahead of two other administration offerings.
The multimillion-dollar deal comes within weeks of the announcement of a similar agreement between Callista Software Services and the Northern Territory University.
BSAA targets ISP
The Business Software Association of Australia has begun making public the names of the various firms which have been identified under its recent Software Truce.
One of the first suspects on the agenda is Queensland ISP and Web developer Logic World, which the BSAA accuses of loading pirated software onto 19 PCs and 14 servers.
Representatives from Logic World's new parent company could not return ARN enquiries before press time.