Dimension Data has become the second Australian organisation to be awarded a Cisco Masters Specialisation in Unified Communications.
The integrator’s general manager of connectivity, George Atrash, said having UC skills was increasingly important in providing customers with broader business enablement solutions. In order to qualify, DiData had to accrue several customer reference sites, as well as invest in additional sales headcount nationally and lift its technical expertise.
DiData also invested in demonstration kits for its lab and was required to use UC solutions in-house. The company spent six months actively working on achieving a Masters accreditation, but had been working on the process for the past year, Atrash said.
“UC is such a major driver for lots of businesses today, especially now that presence is becoming so significant,” he said. “In order to deploy UC successfully and provide customers with a whole solution, you do have to have full knowledge of the technology.
“It’s also important in terms of Cisco having confidence in us having what it takes to provide UC.”
DiData invested several hundreds of thousands to get the official stamp, Atrash said.
“The more significant cost though is the time to prepare with customers, show Cisco what we can do and invest in the number of people across all states,” he added.
Touchbase became the first Australian Cisco partner to achieve a Master Unified Communications Specialisation in July last year. The program was launched globally in March 2006 as a way to recognise partners investing in and developing top-tier skills.
Atrash said DiData was embarking on a Cisco Master Specialisation in Security.