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GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements

GlobalConnect Australia has won a contract to support and maintain McKesson Asia-Pacific’s network.
  • 29 August, 2008 09:59

<p>29 August, 2008 – Sydney - GlobalConnect Australia, a leading convergence and contact centre integrator and Avaya Gold BusinessPartner, has won a contract to support and maintain McKesson Asia-Pacific’s network, a leading provider of high-quality telephone-based healthcare throughout Australia and New Zealand.</p>
<p>McKesson operates telephone triage, health advice, counselling and referral services 24 hours a day, seven days a week. GlobalConnect will specifically provide ongoing network design and voice monitoring support for McKesson’s Avaya-based IP telephony infrastructure.</p>
<p>The mission-critical network used by McKesson health professionals, including nurses, social workers and psychologists, supports over one million calls per year from the community. The Avaya solution integrates with McKesson’s health call centre clinical software.</p>
<p>Avaya’s best of breed technology enables home-based nurses access to the remote worker solution over secure internet and telephone lines. In addition, intuitive call flow supports skill-based routing across Australia and increases call efficiency, freeing up resources to handle more patient calls.</p>
<p>“We reviewed several providers for our ongoing support requirements and felt comfortable that GlobalConnect could match our demanding 24 * 7 criteria. They gave us the breadth of support, depth of knowledge and flexibility in their approach that we require to maintain the confidence in supporting our remote workforce with a robust and reliable telephony solution,” said Marise Hannaford, IT Director, McKesson Asia-Pacific.</p>
<p>McKesson Asia-Pacific was founded in 1995 with the vision of utilising telephone and information technology to improve public access to healthcare. This involved combining the skills of experienced nurses, psychologists and other health professionals with a sophisticated decision support platform in a health call centre environment to provide high quality healthcare information and advice. The end result has been improved clinical decision-making and consumer outcomes as well as high levels of consumer satisfaction with the healthcare services operated by McKesson.</p>
<p>“As the real-time communications landscape continues to evolve, enterprises realise that they need to manage their contact centre operations with top level ongoing support and readily available access to a seasoned team of professionals. GlobalConnect addresses these critical business requirements for McKesson by providing proactive support for network performance. We’re delighted to be working with this leading-edge organisation,” said Pushkar Taneja, Managing Director, GlobalConnect Australia. “</p>
<p>About GlobalConnect Australia</p>
<p>GlobalConnect Australia is a leading IP telephony and contact centre integrator to organisations across Australia. With broad capabilities, GlobalConnect provides a comprehensive suite of converged solutions, advanced delivery and unequalled support services.</p>
<p>We partner with our customers to deploy leading edge solutions that enable medium and large enterprises to transform the way they work and enhance their everyday performance with simple, flexible and reliable communications.</p>
<p>GlobalConnect Australia is a Gold BusinessPartner of Avaya in Australia, with specialisations in Contact Centre, unified communications and IP telephony.</p>
<p>For further information, visit</p>

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